Return and Refund Policy

Thank you for choosing Arcis Power! We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be situations where you need to return a product or request a refund. Please review our Return and Refund Policy below for guidance on these matters.

1. Return Eligibility:

We accept returns under the following conditions:

The product is within the specified return period, typically 30 days from the date of purchase.

The product is in its original condition, including all accessories, packaging, and documentation.

The product is free from damage, scratches, or signs of wear and tear.

The return is accompanied by a valid proof of purchase (receipt or order confirmation).

2. Return Process:

To initiate a return, please follow these steps:

a. Contact our customer support team at arcispower@gmail.com to request a Return Authorization (RA) number.

b. Pack the product securely in its original packaging along with all accessories and documentation.

c. Clearly mark the RA number on the outside of the package.

d. Ship the package to the provided return address. Please note that you are responsible for the return shipping costs.

3. Refund Process:

Once we receive and inspect the returned product, we will process your refund within 3 days. The refund will be issued to the original payment method used for the purchase.

4. Refund Amount:

The refund amount will be as follows:

The purchase price of the product minus any applicable restocking fees (if applicable).

Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.

5. Exchanges:

If you wish to exchange your product for a different model or variant, please contact our customer support team for assistance. Additional charges may apply if there is a price difference between the products.

6. Warranty Claims:

If your product is covered under warranty and you believe it has a manufacturing defect, please refer to our Warranty Policy for information on how to file a warranty claim.

7. Contact Information:

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team at arcispower@gmail.com

Note: This policy is subject to change without notice. Please refer to our website or contact customer support for the most up-to-date information on our return and refund procedures.